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Employee Assistance Programme (EAP)

Employee counselling in Wolverhampton, West Midlands

Lewis Psychology is an award winning ethical business and the only counselling and psychotherapy service in Wolverhampton to gain Service Accreditation status with the British Association for Counselling and Psychotherapy (BACP). BACP Service Accreditation demands the highest standards of practice in the counselling and psychotherapy profession and is considered by many to be the highest honour in the field.

The BACP Service Accreditation helps the public and practitioners identify services providing a high standard of counselling and psychotherapy. It sets the standard to which all counselling and psychotherapy services can aspire to and demonstrates a commitment to excellence.


What is an employee assistance programme (EAP)?

An employee assistance programme (EAP) is a counselling service for employees. A central component of an EAP is the provision of short-term counselling of approximately six sessions.

EAP counselling can be commissioned on a contractual basis or on an ad-hoc basis.  Our counsellors can work with a wide range of presenting issues from work related stress or bullying to bereavement or alcohol problems.

The provision of counselling services through an EAP ensures that your staff always have somewhere to turn when life’s pressures start to build up. Whether the primary source of stress lies within or outside the workplace, its early resolution will facilitate a rapid return to productivity by removing the distraction and worry caused by the unresolved problem.

Economic benefits

  • Lower risks of litigation
  • Improved return on investment in training and development
  • Improved customer care and relationships with clients and suppliers
  • Reduced costs of sick pay, sickness cover, overtime and recruitment


    Benefits for individuals

    • People feel more motivated and committed to their work
    • Morale is high
    • People work harder and perform better – increasing their earning power
    • People feel that they are part of a team and the decision-making process, so accept change better
    • Relationships – with managers and within teams – are better
    • Assists employees in achieving a harmonious work-life balance
    • People are happy in their work and don’t want to leave
    • Line managers can outwardly show their duty of care
    • Line managers can demonstrate good management skills that could help their promotability and career development.


      Management benefits

      • Reduced staff turnover and intention to leave, so improving retention
      • Better absence management
      • Fewer days lost to sickness and absenteeism
      • Fewer accidents
      • Improved work quality
      • Improved organisational image and reputation
      • Better staff understanding and tolerance of others experiencing problems


        Next steps

        If you would like get to make a booking or require any further information about our employee counselling service please telephone our Wolverhampton counselling practice on: 01902 827808. Alternatively fill out our online contact form and we will get back to you.  We are open seven days a week.

        In addition to offering face-to-face sessions we also offer appointments via telephone, Skype or Zoom.


        Lewis Psychology Coronavirus (COVID-19) Statement (14 May 2020)

        All appointments are currently conducted via Skype, Zoom or telephone. 

        We will reopen for face to face sessions from Monday 1st June 2020. Appointments will continue to be available via Zoom, Skype and telephone. 

        We have asked all staff to take additional precautions to safeguard the health and wellbeing of our employees and customers. 

        The measures we are taking in response to COVID-19

        • We have increased the frequency with which we clean our offices and ensure the cleaning standards are consistent with government advice.
        • Chairs will remain at least 2 metres apart.
        • We are completely paperless so no paperwork will be passed to the clients (any paperwork such as worksheets, handouts and receipts will be emailed to the client).
        • Door handles and surfaces are disinfected regularly throughout the day.
        • Hand sanitiser is available for clients and staff. 
        • Social distancing posters are displayed around the room.
        • Clients are requested to use the rear door and bypass reception completely (we are located next the the rear door).
        • Appointments times are staggered in order to maintain social distancing as much as possible. 

        To reduce the risk of infection we would be grateful for your cooperation regarding the following:

        1. Do not come into the office if you, or someone you live with, has COVID-19 symptoms.
        2. Do not come into the office if you have a cough, temperature or flu-like symptoms.
        3. Please attend on your own. Do not come with a friend or family member. If you need a chaperone please call to inform us before your session so arrangements can be made.   
        4. Do not come into the building more than 5 minutes before your appointment. This is to allow clients to leave without the need for social contact.  This also enables you to avoid waiting in the reception area.  
        5. Please keep 2 metres apart form your therapist at all times including entering and leaving the building and within the office. 
        6. When possible please use the lavatory before attending your appointment, this will reduce unnecessary trips within our premises and therefore reduce risk of infection.

        We thank you for your cooperation.